At Cell Group, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data across our website and our associated mobile applications.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, and physical address.
  • Technical Data: IP address, browser type, device information, and operating system.
  • Usage Data: Information about how you use our website, products, and services.
  • Financial Data: Necessary details to process payments for consulting or retail services (processed via secure third-party gateways).
  • Sensitive Data: Personal Health Information, biometric data- processed via 3rdparty systems

2. How We Use Your Information

We use the data we collect for the following purposes:

  •  Service Delivery: To provide various services (insurance, medical aid & healthcare), operate, and maintain our digital platforms.
  • Communication: To send project updates, respond to inquiries, and provide customer support.
  • Compliance: To ensure our processing of data in the provision of insurance,medical aid and healthcare services complies with the Zimbabwean Data Protection Act and Consumer Protection Act.
  • Improvement: To analyse usage patterns and improve the user experience of our AI ecosystem and mobile applications.

3. Legal Basis for Processing

In accordance with the Data Protection Act of Zimbabwe, we process your information under the following legal grounds:

  • Consent: When you explicitly agree to our processing of your data.
  • Contract: When processing is necessary to fulfil a contract with you.
  • Legal Obligation: When we must comply with statutory requirements.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  •  Third-Party Service Providers: Cloud hosting, payment processing, and analytics providers, subject to them undertaking to keep your personal data safe and comply with the Data Protection laws applicable in Zimbabwe.
  • Legal Authorities: If required by law or to protect the rights and safety of Cell Group and its clients.

5. Security of Your Data

We implement robust technical and organisational measures—including encryption and secure server protocols—to prevent unauthorised access, disclosure, or destruction of your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance navigation and analyse site traffic. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain site features.

7. Your Rights

Under Zimbabwean law, you have the right to:

  • Consent: Agree to providing your personal data to access services we provide
  • Access: Request a copy of the personal data we hold about you.
  • Informed: Being advised of the purpose for which we use the personal data you provide
  • Correction: Request that we update or correct inaccurate information.
  • Erasure: Request the deletion of your data under certain conditions.
  • Objection: Object to the processing of your data for marketing purposes.

If you have questions about this privacy policy, please contact us at email: talk2it@cellinsurance.co.zw