As Cell Insurance Company, our aim is to be the Industry Leader in the provision of Alternative Risk Transfer solutions in the Short-Term Insurance Industry.
We are committed to implementing a Quality Management System that ensures compliance with client, legal and regulatory requirements as well as the international standard of good practice ISO 9001:2015.
This Quality Policy provides a framework for establishing and reviewing quality objectives as set out in the Business Plan which shall be reviewed annually.
Our Quality Policy is defined and strongly driven by the following management principles and behaviors:
- Building mutually beneficial relationships with all interested parties through understanding their requirements and satisfying their needs.
- Implementing risk-based processes and controls that ensure tasks are performed properly the first time, every time, and that all products and services are developed on an evidence-based decision-making process to meet established requirements.
- Continually improving products and developing innovative products based on efficient business processes, well-defined measurements, best practices, and stakeholder engagement.
- Developing staff competencies, encouraging creativity, instilling accountability, and empowering staff through appropriate development programs, strong management involvement, and commitment.
Management is committed to continually reviewing, improving, and communicating provisions of the Quality Management System Policy to ensure it is understood by key stakeholders and remains relevant and effective in alignment with our strategic intentions.
I. Makuzwa (Mr.)
Chief Executive Officer
Revision 01 Issued February 2018