These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and digital services (collectively, the “Platform”). By using our Platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using any part of the Platform, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, you may not access the Platform.

2. Use of Services

• Eligibility: You must be at least 18 years old or have legal parental/guardian consent to use our services.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
• Prohibited Conduct: You agree not to use the Platform for any unlawful purpose, to transmit malware, or to interfere with the Platform’s technical infrastructure.

3. Intellectual Property

All content, features, and functionality—including text, graphics, logos, code, and the AI interface—are the exclusive property of Cell Group and its licensors. You are granted a limited, non-exclusive license to use the Platform for its intended purposes. You may not reproduce, distribute, or create derivative works without express written permission.

4. Professional Services & Consulting

• Scope of Work: Any technical, software development, or consulting services provided by Cell Group are subject to specific Project Agreements or Statements of Work (SOW) which supersede these general Terms.
• Client Deliverables: Cell Group retains ownership of all underlying code and frameworks unless otherwise specified in a signed agreement.

5. Payments and Refunds

• Pricing: All prices for services or products are listed in the currency specified at checkout.
• Accuracy: We reserve the right to correct pricing errors or cancel orders resulting from technical inaccuracies.
• Refunds: Refund eligibility is determined by the specific service tier or product type purchased and is governed by the Consumer Protection Act of Zimbabwe.

6. AI Ecosystem Disclaimer

The AI assistant provides information based on processed data and algorithms. While we strive for accuracy:

• The AI is provided on an “as-is” and “as-available” basis.
• Cell Group is not liable for decisions made based on AI-generated suggestions.

7. Limitation of Liability

To the maximum extent permitted by the Insurance Act, Medical Services Act, Cyber and Data Protection Act and other applicable Zimbabwean laws, Cell Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to loss of profits, data, or business interruption.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Harare.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on our website. Continued use of the Platform after changes constitutes acceptance of the new Terms.